Rules and risk
The questions an assistant must refuse, and the rules behind them.
5 pieces
Handling allergen questions on the phone, safely
Allergen questions need a single named route to somebody who actually knows what is in the pan today, and everyone else answering the phone should know they are not that person.
Questions to ask before putting an AI assistant on a clinic line
The useful questions are about what the assistant refuses and what is retained, not about what it can do. This is not legal advice and your own obligations should be checked with somebody qualified.
Can an AI answer a law firm's phone without giving legal advice?
An assistant on a law firm line is only safe if legal advice, fee quotes and case assessments are hard stops enforced in code, not preferences expressed in a prompt.
Should an AI assistant answer allergen questions? No.
Allergen questions should be a hard stop for any restaurant assistant, transferred to a person without an attempted answer, because the cost of being wrong once is somebody in hospital.
The refusals that matter more than the answers
Judging a business assistant by what it can answer is the wrong test. The useful test is what it refuses, and whether those refusals are enforced in code or written politely into a prompt.